A clear support path for private product questions.

Email [email protected] for account access, registration problems, billing questions, privacy requests, product issues, or generated brief quality concerns.

Include the account email, the page or action that failed, the time it happened, and what you expected to happen. For billing questions, include whether the subscription is Morning Shepherd Monthly or Morning Shepherd Annual, whether it was purchased on the web or through the App Store, and the charge date if available. For App Store issues, include the Apple order or receipt identifier only when needed, and avoid sending the full receipt unless support asks for it.

Do not send raw prayer text, payment card numbers, passwords, full receipts containing sensitive details, or highly sensitive personal details in support email. Describe the issue without copying private prayer content when possible.

If a morning brief feels inaccurate, generic, or poorly matched to your prayer, use the in-product feedback controls where available. Support can help with product behavior, but generated devotional text should still be treated as reflective aid rather than authority.

For export, account deletion, memory controls, or privacy questions, start with the Privacy page and then email support if the in-product control you need is unavailable.

Morning Shepherd support is product support. It is not pastoral care, therapy, medical advice, emergency response, or a crisis line. If you may harm yourself or someone else, call emergency services or a local crisis line immediately.